Privacy & Terms

Privacy Policy

Who we are

Open Lane, based at 277 Waterman St, Providence, RI 02906, runs the website openlaneswim.com and Open Lane events. "We" and "us" mean Open Lane.

What we collect

• When you sign up for updates: your name and email address.
• When you reserve or buy tickets: your name, email address and phone number; the experiences, sessions and quantities you choose; and, for in-pool sessions, your swimmer's name and age.
• Payments: card payments are handled by Stripe on its secure checkout page. We never see or store your full card number. Stripe shares limited details with us, such as the amount paid and the last four digits of the card.
• Automatically: our hosting provider records basic technical information (such as IP address, browser type and the pages visited) to run and secure the site, and our forms note which page a submission came from. The site does not use advertising or tracking cookies. If we add privacy-friendly analytics, we will update this policy.

How we use it

• To run our events: confirm reservations and purchases, plan sessions and staffing, and check age requirements.
• To contact you about your booking, including schedule changes, venue details and safety information.
• To send Open Lane news and future event announcements if you signed up. You can unsubscribe at any time by emailing us.
• To keep accounting, tax and legal records.

Who we share it with

We do not sell or rent your personal information. We share it only with the services that help us run Open Lane, and only as needed:

• Netlify: website hosting and form submissions.
• Stripe: payment processing and receipts.
• Google: our internal sign-up and booking records (Google Sheets), and web fonts that load from Google's servers.
• Event staff and coaches: swimmer names, ages and session times, so they can run sessions safely.
• Authorities, if the law requires it, or to protect the safety of participants.

Children

Our events are for young swimmers, but this website is meant for parents, guardians and adults. Swimmer details are provided by a parent or guardian when they book. We do not knowingly collect personal information directly from children under 13. If you believe a child has sent us information, email us and we will delete it.

How long we keep it

We keep sign-up details until you unsubscribe or ask us to delete them. We keep booking and payment records for as long as needed to run the event and to meet tax and accounting requirements, then delete them.

Your choices

You can ask to see, correct or delete the personal information we hold about you, or to stop receiving emails, by writing to mitchell_dalton@brown.edu. We will respond within a reasonable time.

Security

We use reputable providers and limit access to your information to the people who need it. No method of transmission or storage is completely secure, but we work to protect your information.

Terms of Service

Using this site

By using openlaneswim.com, signing up, or reserving or buying tickets, you agree to these terms. You must be at least 18 to book. If you book for a minor, you confirm you are their parent or legal guardian, or have their permission.

Tickets and payment

• Prices are in US dollars. Applicable sales tax is added at checkout.
• Payment is taken by Stripe when you check out, and a receipt is emailed to you. Your booking is confirmed once payment goes through.
• Spots are limited and offered first come, first served. Gold-Medal Training sessions are capped per session.
• "Lydia, in Her Own Words" is included for swimmers registered in Gold-Medal Training or the Group Clinic, so separate talk tickets are not needed for them.

Who can take part

• Gold-Medal Training and Group Clinic: swimmers ages 10–18 who already swim confidently. These are not learn-to-swim programs.
• Dinner with Lydia: guests 21 and over. ID may be checked.
• Lydia, in Her Own Words: all ages welcome.

Refunds and transfers

• 14 or more days before the event: full refund on request.
• Less than 14 days before the event: no refunds, but you can transfer your ticket to someone else. Email us with their name (and, for in-pool sessions, their age).
• If Open Lane cancels an experience, you get a full refund for it. If we reschedule, you can choose a refund or keep your ticket for the new date.
• If a featured athlete cannot appear for reasons beyond our control, we will offer a full refund for the affected experiences.
• To request a refund or transfer, email mitchell_dalton@brown.edu. Refunds go back to the original payment method.

Waiver and safety

• A parent or legal guardian must sign Open Lane's participation waiver before a swimmer takes part in any in-pool session. Swimmers without a signed waiver cannot get in the water.
• Swimming and athletic training carry a risk of injury. Please tell us about any medical conditions, allergies or needs that coaches should know about.
• Participants must follow the instructions of coaches, staff and lifeguards, and the rules of the venue. We may remove anyone whose behavior is unsafe or disruptive, without a refund.
• Open Lane is not responsible for lost, stolen or damaged personal belongings.

Photos and video

Open Lane events may be photographed and filmed. By attending, you agree that photos and video of you and the swimmers you register may be used in Open Lane's website, social media and promotional materials. If you'd rather a swimmer not be featured, email us before the event and we'll make a note for our photographers.

Changes to the event

Event details, times and venues may change. We'll let you know by email about any significant change to something you've booked.

Limitation of liability

To the extent the law allows, Open Lane's total liability for any claim related to an event or this site is limited to the amount you paid for the affected tickets. Nothing in these terms limits liability that cannot be limited by law.

Website content

Text, photos, logos and design on this site belong to Open Lane or are used with permission. Please don't copy or reuse them without asking.

Governing law

These terms are governed by the laws of the State of Rhode Island.

Changes to this page

We may update this page from time to time. The date at the top shows when it last changed.

Contact

Open Lane, 277 Waterman St, Providence, RI 02906 · mitchell_dalton@brown.edu